Hey there! Ever had one of those moments where you just needed to talk to a real person about something? Yeah, we get it. That’s why at shoefrenz, we don’t just sell shoes—we build relationships. Our founder, Lars, still replies to emails himself (when he’s not geeking out over vintage sneakers). Crazy, right? But that’s how much we care.
Whether you’ve got a question, a story about your favorite pair, or just want to chat kicks, here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by actual humans—no bots, we promise.
Fun fact: Our best-selling ‘Midnight Runner’ design came from a customer’s sketch sent at 2 AM. So if you’re thinking, “Should I really bother them with this?”—yes, absolutely. We’re all ears, and who knows? Your idea might just become our next hit.
P.S. If you’re reaching out about an order, include your order number—it’ll help us speed things up. But no stress if you forgot; we’ll track it down either way.
Most companies say they “value feedback.” We actually use it. Last month alone, we made 3 product changes based on customer emails. Not to brag, but… okay, maybe a little.
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