At Shoe Haven, we prioritize swift and secure delivery for every order. Our team processes shipments within 1-2 business days after payment confirmation, ensuring your carefully selected footwear reaches you in pristine condition. Whether you're shopping for everyday essentials or seasonal staples, our logistics network is optimized to handle diverse product categories with equal efficiency. We partner with trusted carriers to maintain reliability across all stages of the shipping journey.
Processing typically completes within 48 hours, excluding weekends and holidays. Transit durations vary based on destination proximity and carrier schedules. Domestic deliveries generally arrive within 5-7 business days, while international shipments may require 10-20 business days. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, in which case our system will automatically notify affected customers via email.
We offer tiered shipping options designed for cost efficiency:
All amounts reflect USD currency. During checkout, the system will display applicable fees based on your cart total and destination.
Currently serving 30+ countries across North America, Europe, and select Asian territories. We cannot ship to embargoed nations or regions with trade restrictions. Address verification occurs during checkout—if your location appears unsupported, please contact [email protected] for potential alternatives. Some remote areas may incur extended delivery times or additional carrier surcharges.
Within 24 hours of shipment dispatch, you'll receive a confirmation email containing:
Track your package anytime through our website's "Order Status" portal or the carrier's mobile app. Notifications update at major transit milestones.
While 98% of deliveries arrive on schedule, occasional delays may occur due to weather, customs inspections, or logistical exceptions. If your tracking shows no movement for 7+ business days or the estimated delivery date passes without update, please contact our support team at [email protected] with your order number. We'll immediately initiate carrier investigations and keep you informed throughout the resolution process. For confirmed lost packages, we offer reshipment or refund options per your preference.
International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges vary significantly by destination and product category—we recommend consulting your local customs office for accurate estimates. Unfortunately, we cannot prepay these fees or declare reduced values on shipments. Should a package be returned due to unpaid duties, we'll contact you to arrange alternative solutions, though additional shipping fees may apply.
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