At www.shoefrenz.shop, we prioritize your privacy as much as you value your footwear choices. Trust is the foundation of our relationship with customers, and we are committed to transparency in how we handle your personal information. This policy outlines our practices to ensure you feel secure while browsing, shopping, or interacting with our platform.

We gather two types of data: automatically collected information (e.g., IP address, device type, browser details, and cookies) and user-provided details (such as your name, email, shipping address, and payment information during checkout). For instance, cookies help us remember your cart items, while your address ensures timely delivery of your favorite shoes or sandals.

Your data enables us to process orders efficiently, personalize recommendations (like suggesting durable boots or cozy house slippers based on past purchases), and improve customer service. We also analyze trends to enhance our product range—whether it’s lightweight trainers or stylish leather pumps—and send tailored promotions if you’ve opted in.

Cookies play a vital role in optimizing your experience. Functional cookies keep you logged in, while analytical cookies help us understand how customers explore our collection (e.g., whether you’re browsing snow-ready insulated boots or flexible flats). You can manage cookie preferences via your browser settings, though disabling them may limit features like one-click checkout.

We employ industry-standard encryption (SSL/TLS) for all transactions and store data on secure servers with restricted access. Regular audits and staff training ensure compliance with protocols to prevent unauthorized access or breaches. Your payment details are processed through PCI-DSS-compliant gateways, never stored on our systems.

We collaborate only with trusted partners: payment processors (like Stripe or PayPal), logistics providers for shipping, and marketing platforms (e.g., Google Analytics). Shared data is strictly limited to what’s necessary—for example, your address is shared solely with the courier delivering your waterproof hiking shoes. Third parties are contractually bound to protect your information.

You have the right to access, correct, or request deletion of your data. To exercise these rights or ask questions about our privacy practices, email us at [email protected]. We respond to all inquiries within 14 business days.