Terms of Service

Introduction & Acceptance of Terms

Welcome to Shoe Haven ("we," "us," or "our"), an online retailer specializing in high-quality footwear, including casual shoes, formal footwear, outdoor footwear, and seasonal footwear (collectively, "Products"). By accessing or using our website www.shoefrenz.shop (the "Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using the Site.

Account Responsibilities

To place orders or access certain features, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Providing accurate and current information during registration.
• All activities conducted under your account.

Notify us immediately of any unauthorized use of your account.

Product Information & Order Terms

We strive to provide accurate descriptions and images of our Products. However, minor variations in color, material, or design may occur due to manufacturing processes or device display settings. All Products are subject to availability, and we reserve the right to cancel orders if items are out of stock.

Footwear-Specific Notes:

• Outdoor Footwear (e.g., hiking shoes, snow boots): Designed for durability but performance may vary based on terrain and usage conditions.
• Seasonal Footwear (e.g., insulated boots, sandals): Intended for typical seasonal conditions; extreme environments may affect performance.

Payment, Shipping, Returns

Payment: We accept major credit cards and other designated payment methods. You authorize us to charge the total amount (including taxes and shipping) at the time of order confirmation.

Shipping: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Returns: Unused Products in original packaging may be returned within 30 days of delivery for a refund or exchange, excluding shipping costs. Final sale items are non-returnable.

Intellectual Property Rights

All content on the Site, including logos, text, images, and product designs, is our property or licensed to us and protected by intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

Disclaimers & Limitations of Liability

General Disclaimer: The Site and Products are provided "as is" without warranties of any kind, express or implied.

Footwear-Specific Disclaimers:

• Outdoor Footwear: Not liable for injuries or damages resulting from improper use or extreme conditions.
• Seasonal Footwear: Insulated boots and similar products are designed for typical cold weather but may not guarantee protection in extreme temperatures.
• Fashion Footwear (e.g., pumps, wedges): Prioritize style and may require break-in periods; not responsible for discomfort from prolonged wear.

In no event shall we be liable for indirect, incidental, or consequential damages arising from Product use.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction where our business is registered. Any disputes shall be resolved through good-faith negotiations or, if necessary, in the appropriate courts of that jurisdiction.

Contact & Effective Date

For questions about these Terms, contact us at [email protected]. These Terms are effective as of the date of your first use of the Site.